SoftAtHome’s Wifi’ON and Eyes’ON products combine to bring better Wi-Fi performance for an improved quality of experience at home and more proactive customer support.
COLOMBES, France – April 14th, 2020 – SoftAtHome, an independent software company for broadband, video, and analytics, is powering Orange Belgium’s new Mesh Wi-Fi offering. Since early February, Belgian customers have started to enjoy improved Wi-Fi performance, thanks to smart Wi-Fi repeater packs that are very easy to install at home. The repeaters powered by Wifi’ON can be used in every home as they remain independent of any specific gateway.
Wifi’ON extends Wi-Fi coverage by making the Wi-Fi network in the home smarter. Mesh Wi-Fi repeaters continuously communicate with each other. Algorithms, built from over a decade of experience, proactively decide about the best connection for each device. Each device within the home network is directed to the best repeater and to the best Wi-Fi channel to optimise band usage according to user’s usages and to the home network load in real-time.
Firmly believing that Quality of Experience is what counts the most, SoftAtHome has also deployed its Eyes’ON product to manage Orange Belgium’s Mesh Wi-Fi repeaters. Eyes’ON gathers and analyses data with robust machine learning technologies that adapt in real-time Wi-Fi optimisation mechanisms. Eyes’ON provides actionable recommendations to Orange Belgium to improve customers experience at home and on the move. The solution also examines the customer’s environment to provide essential information, diagnostics and guidance so that hotlines can act more rapidly and efficiently.
Thomas Parvais, Head of Product Development & Engineering Broadband & TV at Orange Belgium said: “According to a study we conducted recently, 90% of users consider Wi-Fi access in every room to be important or extremely important. For 50%, Wi-Fi should also cover the garden or the terrace. It was thus key to us to satisfy their desire for a very high-speed connection at home and a seamless Wi-Fi experience. We’re delighted to reinforce our partnership with SoftAtHome. We’ve worked closely with their experts to improve algorithms, and the result is beyond expectation: our Mesh Wi-Fi combines a solution that guarantees a level of bandwidth and a powerful data analytics tool to ease our customer support in real-time.”
David Viret-Lange, CEO of SoftAtHome, added: “We were working for several years with Orange Belgium for its set-top box offerings. We are flattered that they renewed their trust by extending our partnership to Smart Wi-Fi and Customer Experience Analytics solutions. Orange Belgium’s customers will benefit from our expertise in several European tier-one deployments for both our Eyes’ON analytics and Wifi’ON solutions. We are delighted to help Orange Belgium more easily manage their customer’s LAN experience, and offer them the best broadband with our software products.”
SoftAtHome creates software for operators to deploy services with the best customer experience for connectivity, video, and Smart Home products, as well as providing the ability to monitor this experience. Major operators in over 20+ million homes across 20+ countries use SoftAtHome. The company based in France and Belgium has more than 300 employees, mainly in software development. Offices are already in half a dozen European capitals as well as in Dubai, Singapore, and Toronto. More info: www.softathome.com
For Press Information Contact:
Marta Twardowska for SoftAtHome
M: +31 621-184-585