Privacy Policy

This document sets forth the SoftAtHome (“we”, “us” or “SoftAtHome ”) Online Privacy Policy (the “Privacy Policy”) for this Website, Web  (the “Website”).

If you have objections to the Privacy Policy, you should not access or use the Website. This Privacy Policy does not govern privacy practices associated with offline activities. For purposes of this Privacy Policy, "personal information" is defined as any information that identifies or can be used to identify, contact or locate the person to whom such information pertains.

Changes to Privacy Policy

The personal information that we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of such collection. SoftAtHome reserves the right to change the Privacy Policy from time to time at its sole discretion, and will provide notice of material changes on the Website. If, as the result of such changes, you want to alter the ways in which SoftAtHome is allowed to use your personal information, you can do so by following the procedure described below in the section entitled “Updating your Personal Information and Privacy Preferences”. You will be deemed to have been made aware of, and will be subject to, the changes to the Privacy Policy by your continued use of the Website after such notice has been posted for thirty (30) days with the following exception: if at the time you provide personal information to SoftAtHome you are given the opportunity to limit how such information will be used to communicate with you, either by SoftAtHome or by third parties, SoftAtHome will not change your preference in this regard without your express consent. However, if SoftAtHome sells assets (or the assets of a division or subsidiary) to another entity, or SoftAtHome (or a division or subsidiary) is acquired by or merged with, another entity, SoftAtHome may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without your consent.

Entity Collecting Personal Information

Personal information on the Website is collected by SoftAtHome directly or through a selected third party service provider (hereinafter referred as "selected Service Provider"). SoftAtHome’s address is 81 avenue François Arago , 92000 NANTERRE, France. SoftAtHome‘s telephone number is +33 1 57 66 88 88. The Website may contain links to other sites at which personal information may be collected. In such instances, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that site. That privacy policy should identify the entity that is collecting your personal information.

Collection of Personal Information

As a visitor to the Website, you can engage in many activities without providing any personal information. In connection with other activities, such as utilizing online software applications, downloading documentation or requesting additional information, SoftAtHome may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, SoftAtHome may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), e-mail address, telephone and facsimile numbers, and other personal information. When ordering products or services on the Website, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. When you use the Website, SoftAtHome or third parties authorized by SoftAtHome may also collect certain technical and routing information about your computer to facilitate your use of the Website and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol ("IP") address of your computer. We use these environmental variables to facilitate and track usage of the Website and its services. Without expressly informing you in each particular circumstance, we do not match such information with any of your personal information. When you submit personal information to SoftAtHome through the Website, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which SoftAtHome and its affiliates and subsidiaries maintain offices, including without limitation, France and Belgium. You also acknowledge that in certain countries or with respect to certain activities, the collection, transferring, storage and processing of your information may be undertaken by trusted vendors of SoftAtHome. Such vendors are bound by contract to not use your personal information for their own purposes or provide it to any third parties. The Website may contain links to websites maintained by third parties who may request and collect your personal information. Unless expressly provided to the contrary, personal information that you provide while you are visiting such a website will be subject to the privacy policy posted on such other website. In order to reduce errors in our database, authenticate our users and prevent abuse of our system we may on occasion supplement the personal information you submit to us with information from third party sources. For example, we may supplement your registration information with address information provided by Postal Services to qualify your information and prevent errors in our database.

How your Personal Information is Used

SoftAtHome collects your personal information in order to record and support your participation in the activities you select. If you download a software product, for example, your personal information is used to track and administer our software licenses and to register your rights, if any, to maintenance and support or other benefits that may be made available to licensees. As another example, if you request a technical document or other information from SoftAtHome, personal information may be collected to enable us to deliver such information to you and to contact you to determine whether you need further information, products or services. Your personal information may also be used to keep you informed about product upgrades, new products and other products and services of SoftAtHome and selected third parties if you have so opted to receive such communications. SoftAtHome may collect information about the use of the Website, such as the types of services used and how many users we receive daily. This information is collected in aggregate form, without identifying any user individually. SoftAtHome may use this aggregate, non-identifying statistical data for statistical analysis, marketing or similar promotional purposes.

Your Choices with Respect to Personal Information

SoftAtHome recognizes and appreciates the importance of responsible use of personal information collected on the Website. Without your consent, SoftAtHome will not communicate any information to you regarding products and services available from SoftAtHome, although we may find it necessary to communicate with you regarding your use of the services on the Website. Except in the particular circumstances described in this Privacy Policy, SoftAtHome will also not provide your name to other companies or organizations without your consent. There are other instances in which SoftAtHome may divulge your personal information. SoftAtHome may provide your personal information if necessary, in SoftAtHome’s good faith judgment, to comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant or order or to protect the rights of SoftAtHome or others.

Protection of Your Personal Information

The personal information that you provide to SoftAtHome resides on a server that only selected SoftAtHome personnel and, if any, Selected Service Provider(s) have access to via password. We undertake reasonable and customary efforts to secure all personal information that resides on our servers.

 Use of cookies

When you visit the Website, you can browse the Website and access important information without revealing your identity. In order to improve our Website, we use “‘cookies” to track your visit. A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, and enables SoftAtHome to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some Web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.) While SoftAtHome uses cookies to track your visit to , and our Web servers automatically log the IP/Internet address of your computer, SoftAtHome does not generally use this information to identify you personally. We may aggregate this data to understand how the Website and services are being used.

Updating Your Personal Information and Privacy Preferences

You have the right to access and correct your personal information and privacy preferences at any time. You may access and correct your personal information and privacy preferences (such as whether you wish to receive promotional communications from SoftAtHome or third parties) by writing or calling

Marketing Communications Department
81 avenue François Arago
92000 Nanterre

T +33 1 57 66 88 88
F +33 1 57 66 88 8-

Privacy Related Inquiries and Complaints

SoftAtHome takes its customers’ privacy concerns seriously. If you believe that SoftAtHome has not complied with this Privacy Policy with respect to your personal information or you have other related inquiries or concerns, please notify SoftAtHome immediately at the address above. In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the Privacy Policy has not been complied with. We will investigate your inquiry or complaint promptly. Please note that SoftAtHome’ s not responsible for the content or privacy practices of non-SoftAtHome websites to which the Website or any other SoftAtHome website may link. You should review the privacy policy of such sites before using the sites.